A working AI support agent for Coinme, not a slide deck. It handles real crypto-support scenarios, from pending transactions to kiosk purchases, account verification, and fees.
Ask about buying and selling crypto, transaction status, account verification, fees, and security.
Built around real Coinme support scenarios.
Answers "where's my crypto" with real-time status on pending, confirmed, and failed transactions.
Walks customers through buying and selling crypto, including the cash on-ramp at Coinstar kiosks.
Guides customers through identity verification, login issues, and account recovery.
Handles transaction disputes and flags potential scams to keep customers and their funds safe.
Explains fees and supported payment methods, including debit-card-funded purchases.
Surfaces transaction history and tax documents so customers can find what they need at filing time.
This demo? Built from scratch for Coinme. Real logic for real scenarios.
Plugs into the systems behind Coinme accounts, transactions, and kiosks to answer with live data.
Learns Coinme's policies, verification steps, and fee structures so answers stay accurate and on-brand.
Works across chat and phone, so customers get the same support however they reach out.
Resolves routine requests on its own and hands off to your team only when a human is required.
Connected to your actual customer data. Handling your real support volume. This sandbox is just the start.
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